How we are keeping safe with respect to the coronavirus
In light of the current situation, to maintain the highest standards of health and safety, we’ve put in place some extra measures.
We are still accepting computers for repair in our workshop with limited emergency callouts. Drop to reception where our engineer will meet you for a safe handover. We will sit 2m apart and confirm your contact details. Callouts are available for emergency pickups or dropoffs only, engineers will be wearing PPE with a safe handover at 2m apart.
REMOTE CONTROL SUPPORT
We can still help with most of your needs by taking temporary remote control of your computer. We will be able to see your screen. You can see everything we’re doing and you can talk to us on the phone at the same time.
Most importantly nobody has to come near you physically, keeping you safe from the virus.
KEEPING SOCIAL DISTANCE
For everybody’s safety our engineers will not come within 2 meters of you.
NO PHYSICAL CONTACT
No physical contact is necessary when handing over your device.
NO OFFICE ACCESS
For everyone’s safety we won’t be allowing office and workshop access to clients
HANDLED WITH CARE
Your Doctor Tech technician will handle your device using fresh disposable latex gloves throughout the repair
ALL ITEMS CLEANSED
All devices are cleaned thoroughly before and after the repair, using sanitising wipes
RETURNED WITH CARE
Devices are returned to customers by technicians using fresh disposable latex gloves